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Downtime & Outages

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2012-08-19 20:29:21 - 2012-08-19 21:38:20 (GMT)
There was a network issue in the datacenter. I have not been told what the cause was.
However, I have requested a new server, which will be set up within a month so Hive will migrate over there and not use virtualization from then on. This will help stability as we've had many issues with that.
 
This had a long way coming. I kept forgetting to post it.

2013-07-18 23:21:58 - 2013-07-19 00:03:58 (GMT)
2013-07-18 22:05:00 - 2013-07-18 22:32:58 (GMT)

The server disappeared from the net. We got support to get it back, then it disappeared again. They ended up switching a network switch and it came back to normal.

Now, this weekend we have something else:

Ghan_04 said:
I wanted to let you know that I am planning to do some server maintenance this coming weekend starting at 2 AM CDT or 7 AM UTC. This is a version upgrade for our hypervisor, so VMs will need to be shutdown while the upgrade takes place. I am scheduling a window of two hours for this upgrade, though hopefully the maintenance will take less time than this window.
Click to expand...
 
2014-04-19 13:03:58 - 2014-04-19 15:50:58 (GMT)
I just got access to the server after some significant downtime. It appears that it has just been turned on. I will edit this post when I find out more.

EDIT: Just had the web server down for a few minutes to do a database repair. Some tables were not in a good state.

EDIT: I have been in touch with Ghan_04. Apparently the server rebooted and the virtual machines (Yes, Hive is a virtual machine) were not configured to start up automatically. This is now fixed.
 
Last edited:
2015-10-14
quadranet said:
dear quadranet customer(s),

planned network maintenance notification

location: Los angeles
start: 10/14/2015 @ 23:59 pdt (gmt-7)
end time: 10/15/2015 @ 02:00 pdt (gmt-7)
expected downtime: None

description:
Our network engineers will be performing maintenance on the router that you are connected to. During this maintenance additional line cards will be added to our routers.

If you experience an outage, have problems with your connectivity after the maintenance window, or if you have any questions regarding the maintenance at any point, please contact our support department at [email protected] or 1-888-5-quadra.

We appreciate your understanding and patience during this maintenance and welcome all feedback.
Click to expand...
 
Planned maintenance from our host:
Dear QuadraNet Customer(s),

Date: Wednesday, November 18 2015
Start Time: 11:00PM PST
End Time: 03:00AM PST

Summary: The ___ floor distribution router is being replaced.
Possible Impact: You may briefly lose connectivity during this maintenance.

Description:
QuadraNet is replacing the distribution router that provides your service. During this maintenance every effort will be made to maintain connectivity and limit any possible outage to no more than 60 seconds.
Click to expand...
 
2016-04-22 11:45:00 - 2016-04-22 12:02:00 (GMT)

Our host Linode reports network issues:
Linode said:
We're currently investigating reports of poor connectivity and packet loss in Frankfurt.
Click to expand...

EDIT: (7 hours later) This ended up being intermittent throughout the day but it seems like it has settled now.
 
Last edited:
2018-02-14 00:14:00 - 2018-02-15 07:00:00 (UTC+1)

The server was migrated to a different plan saving me some money. The plan had the same specs as the former one but might have been hosted on a server with issues. The support team took too long to respond, so I decided to move the site back to a known safe place in the middle of all of it. Everything should be working now.
 
2018-05-10 23:08:38 - 2018-05-11 04:59:55 (UTC)

An unoptimised area of the site was getting hit hard causing the rest of the site to stop responding. I didn't write the code for it and I am working with XenForo to optimise this piece of code. So technically the site was just really active.

Also, I was asleep. If you find the site to be down, please message @StoPCampinGn00b, @Kam, @Archian or @KILLCIDE as they all have my phone number and know to wake me up if the site is down.
 
2018-06-15 09:43:42 - 2018-06-15 11:15:49 (UTC)

Site was down and I was out visiting people, so I only got to this after more than an hour of downtime. Our host said this:
Hello,

We have detected an issue affecting the physical host your Linode resides on.

We're working to resolve this as quickly as possible and will update this ticket as soon as we have more information for you.

Your patience and understanding is greatly appreciated.

Thanks,
David S.
Linode Support Team
Click to expand...

After this the server could not startup by itself and I had to repair the filesystem to make it startup.
 
2021-01-20 16:48:08 - 2021-01-20 18:21:48 (UTC)

Our host said:
Dear Client,

Thank you for your message. Due to Power Distribution problems at your server location your service was temporarily unavailable. This has now been restored and your device should be now back online. We apologise for the inconvenience this has caused.
Click to expand...
 
Feb 10, 2026, 09:00:00 CET - Feb 10, 2026, 12:30:00 CET

@Ghan_04 noticed the CPU was peaking at 95ºc which is far from normal. I reported it and scheduled maintenance from 9-10 today. The idea being they check the hardware for dust and maybe reapply thermal paste. After they shut it down they couldn't turn it on again and replaced the entire server except the disks. This resulted in it being unable to boot because the boot order was not setup for the disks. Frustrating morning to say the least.
 
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