like i said before...
do iether one of these:
snap normals
delete isolated vertices.
or...
what might have happened is:
copied a mesh twice
faces got duplicated
try using:
Multires modificator if you use max...if you dont,request it...it will only take 10 seconds to do...not counting the time it takes the person to load 3dsmax.
delete hero glow,people can use downloadable hero glow model in "world edior unlimted"(WEU)
or
we can use vexorians hero glow