[Crash] Help! Crashing on loading screen!

[Marshmalo]

Hello,

Alot of people who play my map: Lordaeron the Aftermath are having crashes while the map is loading, I have no idea why this could be happening but this is obviously a huge annoyance for people who've waited patiently for the game to start and then crash before it even begins...

Any suggestions or help is hugely appreciated in fixing this! I've reported the crash log further down but here is some basic info:

- This crash does not effect everyone, some times people will crash and sometimes they won't, so it appears to be random.

- The map is quite large, includes costom models and textures and a lot of different object editor data, triggers and variables.

- Map is protected and optimised by: 5.0wc3 map optimizer

- Some models have had their animations removed using Oinkerwinkles Anim remover, does this tool cause problems?

- Crash is not a WE Editor crash, this happens when players are loading the map in WC3 to play it.

- Error message reads: This application has encountered a critical error:
Not enough storage is available to process this command.

- I have multiple crash reports, and they all seem to crash with the same error report (they crash while loading this banshee unit).

FULL ERROR LOG:

expand

----------------------------------------
Memory Dump
----------------------------------------
Stack: 1024 bytes starting at (ESP = 0018E5A4)
* = addr ** *
0018E5A0: A4 E5 18 00 90 35 04 15 34 4A 00 00 02 00 00 00 .....5..4J......
0018E5B0: 60 4E 01 15 01 00 6E 00 C3 2A 00 15 A4 E5 18 00 `N....n..*......
0018E5C0: C4 E5 18 00 60 EB 18 00 82 63 01 15 34 4A 00 00 ....`....c..4J..
0018E5D0: 03 00 00 00 00 00 00 00 6C 00 1B 18 00 00 00 00 ........l.......
0018E5E0: FE FF FF FF 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E5F0: 30 00 00 00 67 2C 20 42 88 F3 18 00 01 00 00 00 0...g, B........
0018E600: 01 19 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E610: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E620: 00 00 00 00 00 00 00 00 00 00 00 00 DF 07 05 00 ................
0018E630: 05 00 0F 00 12 00 06 00 15 00 E2 02 20 00 00 00 ............ ...
0018E640: 2A 63 9A 86 EB FF CC 01 2A 63 9A 86 EB FF CC 01 *c......*c......
0018E650: 00 9E 9C 9C A7 E5 CB 01 00 00 00 00 00 30 07 00 .............0..
0018E660: 00 00 00 90 01 00 00 00 77 61 72 33 2E 65 78 65 ........war3.exe
0018E670: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E680: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E690: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E6A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E6B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E6C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E6D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E6E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E6F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E700: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E710: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E720: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E730: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E740: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E750: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E760: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018E770: 00 00 00 00 00 00 00 00 00 00 00 00 4E 6F 74 20 ............Not
0018E780: 65 6E 6F 75 67 68 20 73 74 6F 72 61 67 65 20 69 enough storage i
0018E790: 73 20 61 76 61 69 6C 61 62 6C 65 20 74 6F 20 70 s available to p
0018E7A0: 72 6F 63 65 73 73 20 74 68 69 73 20 63 6F 6D 6D rocess this comm
0018E7B0: 61 6E 64 2E 0D 0A 00 00 00 00 00 00 7A 43 00 00 and.........zC..
0018E7C0: 00 00 75 6D 76 73 00 00 00 00 FA 00 00 00 75 62 ..umvs........ub
0018E7D0: 61 6E 75 63 6F 6C 02 00 00 00 00 00 10 41 75 62 anucol.......Aub
0018E7E0: 61 6E 75 66 6F 6F 00 00 00 00 01 00 00 00 00 00 anufoo..........
0018E7F0: 00 00 75 67 6F 6C 00 00 00 00 11 00 00 00 75 62 ..ugol........ub
0018E800: 61 6E 75 62 6C 64 00 00 00 00 03 00 00 00 75 62 anubld........ub
0018E810: 61 6E 75 6C 75 6D 00 00 00 00 00 00 00 00 75 62 anulum........ub
0018E820: 61 6E 75 70 67 72 03 00 00 00 52 68 6C 61 2C 52 anupgr....Rhla,R
0018E830: 30 32 41 2C 52 75 70 6D 2C 52 67 75 76 00 00 00 02A,Rupm,Rguv...
0018E840: 00 00 75 73 68 72 00 00 00 00 00 00 00 00 00 00 ..ushr..........
0018E850: 00 00 75 73 73 63 01 00 00 00 33 33 33 3F 75 62 ..ussc....333?ub
0018E860: 61 6E 75 61 62 69 03 00 00 00 41 30 57 36 2C 41 anuabi....A0W6,A
0018E870: 30 57 34 00 75 62 61 6E 75 73 69 64 77 61 72 33 0W4.ubanusidwar3
0018E880: 00 65 78 65 00 62 61 6E 75 73 69 6E 00 00 00 00 .exe.banusin....
0018E890: BC 02 00 00 75 62 61 6E 75 62 70 78 00 00 00 00 ....ubanubpx....
0018E8A0: 00 00 00 00 75 62 61 6E 75 68 70 6D 00 00 00 00 ....ubanuhpm....
0018E8B0: 58 02 00 00 75 62 61 6E 75 74 75 62 03 00 00 00 X...ubanutub....
0018E8C0: 53 75 70 70 6F 72 74 69 6E 67 20 63 61 73 74 65 Supporting caste
0018E8D0: 72 2E 20 43 61 6E 20 69 6E 69 74 69 61 6C 6C 79 r. Can initially
0018E8E0: 20 63 61 73 74 20 43 75 72 73 65 2C 20 77 68 69 cast Curse, whi
0018E8F0: 63 68 20 63 61 75 73 65 73 20 65 6E 65 6D 79 20 ch causes enemy
0018E900: 75 6E 69 74 73 20 74 6F 20 6F 63 63 61 73 69 6F units to occasio
0018E910: 6E 61 6C 6C 79 20 6D 69 73 73 20 69 6E 20 63 6F nally miss in co
0018E920: 6D 62 61 74 2E 20 43 61 6E 20 61 6C 73 6F 20 6C mbat. Can also l
0018E930: 65 61 72 6E 20 41 6E 74 69 2D 6D 61 67 69 63 20 earn Anti-magic
0018E940: 53 68 65 6C 6C 20 61 6E 64 20 50 6F 73 73 65 73 Shell and Posses
0018E950: 73 69 6F 6E 2E 20 7C 6E 7C 6E 7C 63 66 66 66 66 sion. |n|n|cffff
0018E960: 38 30 30 30 46 41 43 54 49 4F 4E 3A 7C 72 20 7C 8000FACTION:|r |
0018E970: 63 66 66 62 39 66 66 66 66 46 6F 72 73 61 6B 65 cffb9ffffForsake
0018E980: 65 3A 5C C7 E1 DA C7 C8 5C 77 61 72 63 72 61 66 e:\.....\warcraf
0018E990: 74 20 69 69 69 20 66 72 6F 7A 65 6E 20 74 68 72 t iii frozen thr
0018E9A0: 6F 6E 65 5C 77 61 72 33 2E 65 78 65 00 73 75 6D one\war3.exe.sum

If you think you know what it might be please share!

 

[PurgeandFire]

The error log reports an object with the tooltip "Supporting caster. Can initially cast Curse, which causes enemy units to occasionally miss in combat. Can also learn Anti-magic Shell and Possession. |n|n|cffff8000FACTION:|r |cffb9ffffForsake..."

So I assume it is an edited banshee unit. I can't guarantee that this object is causing the problems, but it is worth trying to delete the banshee and see if those people still experience the crash. Does that banshee use a custom model?

Also, does the crash happen every time that person opens the map? Are they running a mac by any chance?

 

[Fang]

Maybe the settings of your map are all HIGH. So, if some people who set his/her Warcraft 3 settings to MEDIUM, the map won't start. (It happens on Shadows of the Past)

- Error message reads: This application has encountered a critical error:
Not enough storage is available to process this command.

Is this World Editor Error? If yes, you can't open a Map in WE while it's protected.

 

[Daffa]

There's some edit to the banshee that causes issue.
Do what Purge said and see the result

 

[Vidovit]

I'm a normal player so i'll share my feedback with the mapmaker gods!

There are 2 types of crashes.

One is the loading screen one which is the main issue as there is often 1-2 people that crashed in it.
This is an example of that crash.

log 1

----------------------------------------
Memory Dump
----------------------------------------

Stack: 1024 bytes starting at (ESP = 0017E5A4)

* = addr ** *
0017E5A0: A4 E5 17 00 90 35 04 15 A4 4A 00 00 02 00 00 00 .....5...J......
0017E5B0: 60 4E 01 15 01 00 6E 00 C3 2A 00 15 A4 E5 17 00 `N....n..*......
0017E5C0: C4 E5 17 00 60 EB 17 00 82 63 01 15 A4 4A 00 00 ....`....c...J..
0017E5D0: 03 00 00 00 00 00 00 00 6C 00 F3 26 00 00 00 00 ........l..&....
0017E5E0: FE FF FF FF 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E5F0: 30 00 00 00 67 2C 20 42 88 F3 17 00 01 00 00 00 0...g, B........
0017E600: 01 19 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E610: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E620: 00 00 00 00 00 00 00 00 00 00 00 00 DF 07 05 00 ................
0017E630: 04 00 0E 00 0C 00 05 00 2F 00 5C 02 20 00 00 00 ......../.\. ...
0017E640: D6 A7 5D 9B 80 82 CA 01 8A 60 1A 39 64 8E D0 01 ..]......`.9d...
0017E650: CE 4E 58 9C A7 E5 CB 01 00 00 00 00 00 30 07 00 .NX..........0..
0017E660: 00 00 00 90 01 00 00 00 77 61 72 33 2E 65 78 65 ........war3.exe
0017E670: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E680: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E690: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E6A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E6B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E6C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E6D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E6E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E6F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E700: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E710: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E720: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E730: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E740: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E750: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E760: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0017E770: 00 00 00 00 00 00 00 00 00 00 00 00 4E 6F 74 20 ............Not
0017E780: 65 6E 6F 75 67 68 20 73 74 6F 72 61 67 65 20 69 enough storage i
0017E790: 73 20 61 76 61 69 6C 61 62 6C 65 20 74 6F 20 70 s available to p
0017E7A0: 72 6F 63 65 73 73 20 74 68 69 73 20 63 6F 6D 6D rocess this comm
0017E7B0: 61 6E 64 2E 0D 0A 00 00 00 00 00 00 7A 43 00 00 and.........zC..
0017E7C0: 00 00 75 6D 76 73 00 00 00 00 FA 00 00 00 75 62 ..umvs........ub
0017E7D0: 61 6E 75 63 6F 6C 02 00 00 00 00 00 10 41 75 62 anucol.......Aub
0017E7E0: 61 6E 75 66 6F 6F 00 00 00 00 01 00 00 00 00 00 anufoo..........
0017E7F0: 00 00 75 67 6F 6C 00 00 00 00 11 00 00 00 75 62 ..ugol........ub
0017E800: 61 6E 75 62 6C 64 00 00 00 00 03 00 00 00 75 62 anubld........ub
0017E810: 61 6E 75 6C 75 6D 00 00 00 00 00 00 00 00 75 62 anulum........ub
0017E820: 61 6E 75 70 67 72 03 00 00 00 52 68 6C 61 2C 52 anupgr....Rhla,R
0017E830: 30 32 41 2C 52 75 70 6D 2C 52 67 75 76 00 00 00 02A,Rupm,Rguv...
0017E840: 00 00 75 73 68 72 00 00 00 00 00 00 00 00 00 00 ..ushr..........
0017E850: 00 00 75 73 73 63 01 00 00 00 33 33 33 3F 75 62 ..ussc....333?ub
0017E860: 61 6E 75 61 62 69 03 00 00 00 41 30 57 36 2C 41 anuabi....A0W6,A
0017E870: 30 57 34 00 75 62 61 6E 75 73 69 64 77 61 72 33 0W4.ubanusidwar3
0017E880: 00 65 78 65 00 62 61 6E 75 73 69 6E 00 00 00 00 .exe.banusin....
0017E890: BC 02 00 00 75 62 61 6E 75 62 70 78 00 00 00 00 ....ubanubpx....
0017E8A0: 00 00 00 00 75 62 61 6E 75 68 70 6D 00 00 00 00 ....ubanuhpm....
0017E8B0: 58 02 00 00 75 62 61 6E 75 74 75 62 03 00 00 00 X...ubanutub....
0017E8C0: 53 75 70 70 6F 72 74 69 6E 67 20 63 61 73 74 65 Supporting caste
0017E8D0: 72 2E 20 43 61 6E 20 69 6E 69 74 69 61 6C 6C 79 r. Can initially
0017E8E0: 20 63 61 73 74 20 43 75 72 73 65 2C 20 77 68 69 cast Curse, whi
0017E8F0: 63 68 20 63 61 75 73 65 73 20 65 6E 65 6D 79 20 ch causes enemy
0017E900: 75 6E 69 74 73 20 74 6F 20 6F 63 63 61 73 69 6F units to occasio
0017E910: 6E 61 6C 6C 79 20 6D 69 73 73 20 69 6E 20 63 6F nally miss in co
0017E920: 6D 62 61 74 2E 20 43 61 6E 20 61 6C 73 6F 20 6C mbat. Can also l
0017E930: 65 61 72 6E 20 41 6E 74 69 2D 6D 61 67 69 63 20 earn Anti-magic
0017E940: 53 68 65 6C 6C 20 61 6E 64 20 50 6F 73 73 65 73 Shell and Posses
0017E950: 73 69 6F 6E 2E 20 7C 6E 7C 6E 7C 63 66 66 66 66 sion. |n|n|cffff
0017E960: 38 30 30 30 46 41 43 54 49 4F 4E 3A 7C 72 20 7C 8000FACTION:|r |
0017E970: 63 66 66 62 39 66 66 66 66 46 6F 72 73 61 6B 65 cffb9ffffForsake
0017E980: 63 3A 5C 70 72 6F 67 72 61 6D 20 66 69 6C 65 73 c:\program files
0017E990: 20 28 78 38 36 29 5C 77 61 72 63 72 61 66 74 20 (x86)\warcraft

2nd type is the classic in-game crash which happens in some games, and in others it doesn't.

Example of an in-game crash (all have loaded and have been playing)

log 2

----------------------------------------
Memory Dump
----------------------------------------

Code: 16 bytes starting at (EIP = 00000000)

00000000: <can't read from this address>


Stack: 1024 bytes starting at (ESP = 0018F998)

* = addr ** *
0018F990: 00 00 00 00 00 00 00 00 00 00 00 00 C8 38 04 6F .............8.o
0018F9A0: 8C 00 8A 2E 9C 5E 15 28 8C 27 88 2E BC B6 F7 21 .....^.(.'.....!
0018F9B0: D1 3C 05 6F 64 D3 07 27 74 31 D3 30 A8 FA 05 6F .<.od..'t1.0...o
0018F9C0: E8 3B A8 6F FD A6 62 6F E8 3B A8 6F 48 7C 25 45 .;.o..bo.;.oH|%E
0018F9D0: 44 9C 92 16 58 9C 92 16 0B 00 00 00 78 05 5B 0F D...X.......x.[.
0018F9E0: 00 00 00 00 14 00 00 00 9C 5E 15 28 F4 F9 18 00 .........^.(....
0018F9F0: 74 31 D3 30 74 31 D3 30 5C FA 18 00 00 00 00 00 t1.0t1.0\.......
0018FA00: A0 00 99 05 58 FA 18 00 88 0A 84 6F 00 00 00 00 ....X......o....
0018FA10: D0 A7 62 6F 4C E3 01 00 E8 3B A8 6F 44 9C 92 16 ..boL....;.oD...
0018FA20: 44 9C 92 16 ED 1F 47 6F 4C E3 01 00 E8 3B A8 6F D.....GoL....;.o
0018FA30: 44 9C 92 16 64 D3 07 27 62 26 47 6F 4C E3 01 00 D...d..'b&GoL...
0018FA40: E8 3B A8 6F 00 00 00 00 D4 7F 25 45 90 FA 18 00 .;.o......%E....
0018FA50: 44 9C 92 16 78 05 5B 0F E4 FB 18 00 C8 F6 82 6F D...x.[........o
0018FA60: 00 00 00 00 BB 2B 47 6F 78 05 5B 0F 64 D3 07 27 .....+Gox.[.d..'
0018FA70: 00 00 00 00 90 FA 18 00 84 FD 47 6F 65 69 70 60 ..........Goeip`
0018FA80: 90 FA 18 00 B8 00 2D 00 66 7E 4A 6F 90 FA 18 00 ......-.f~Jo....
0018FA90: 73 69 6C 5E 6C 69 70 60 65 69 70 60 78 05 5B 0F sil^lip`eip`x.[.
0018FAA0: 38 E5 BA 26 00 00 00 00 00 00 00 00 00 00 00 00 8..&............
0018FAB0: 00 00 00 00 FF FF FF FF FF FF FF FF 9C 80 4A 6F ..............Jo
0018FAC0: 38 E5 BA 26 B8 00 59 06 78 05 5B 0F C8 4A BB 26 8..&..Y.x.[..J.&
0018FAD0: 70 02 59 06 0B 00 00 00 84 00 00 00 25 D5 01 00 p.Y.........%...
0018FAE0: 28 D5 01 00 00 00 00 00 57 88 4A 6F 0B 00 00 00 (.......W.Jo....
0018FAF0: 00 00 00 00 00 00 00 00 B4 EE E3 26 A4 27 D4 39 ...........&.'.9
0018FB00: 78 05 5B 0F 5B 60 4A 6F 00 00 00 00 6C 65 72 5E x.[.[`Jo....ler^
0018FB10: 6C 65 72 5E 67 69 73 5E 00 00 00 00 00 00 00 00 ler^gis^........
0018FB20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0018FB30: FF FF FF FF FF FF FF FF EA 69 4A 6F 67 69 73 5E .........iJogis^
0018FB40: 00 00 00 00 53 F9 C6 41 B4 EE E3 26 14 01 59 06 ....S..A...&..Y.
0018FB50: 98 E4 46 6F B4 EE E3 26 CC 00 59 06 54 E9 46 6F ..Fo...&..Y.T.Fo
0018FB60: 0C 01 59 06 CC 00 59 06 53 F9 C6 41 21 EA 46 6F ..Y...Y.S..A!.Fo
0018FB70: B8 00 59 06 B4 03 08 09 6C FC 18 00 53 F9 C6 41 ..Y.....l...S..A
0018FB80: E8 FB 18 00 69 7B 39 75 9B F3 46 6F 97 0C 47 6F ....i{9u..Fo..Go
0018FB90: 6C FC 18 00 94 2A 17 28 A4 27 D4 39 58 49 2F 6F l....*.(.'.9XI/o
0018FBA0: BE 75 53 6F FD A6 62 6F 58 FC 18 00 28 7E 25 45 .uSo..boX...(~%E
0018FBB0: 58 FC 18 00 BC 00 1A 08 05 00 00 00 00 00 00 00 X...............
0018FBC0: 00 00 00 00 42 00 00 00 94 2A 17 28 B4 06 31 2E ....B....*.(..1.
0018FBD0: 54 1B D4 39 54 1B D4 39 30 FC 18 00 00 00 00 00 T..9T..90.......
0018FBE0: FB 27 06 30 70 FC 18 00 88 0A 84 6F 00 00 00 00 .'.0p......o....
0018FBF0: D0 A7 62 6F 92 00 09 40 58 FC 18 00 58 FC 18 00 [email protected]...
0018FC00: 80 07 97 6F A1 9A 62 6F 92 00 09 40 58 FC 18 00 ...o..bo...@X...
0018FC10: B8 00 1A 08 F7 78 53 6F 58 FC 18 00 00 00 00 00 .....xSoX.......
0018FC20: B0 00 1A 08 B8 00 1A 08 85 37 55 6F 58 FC 18 00 .........7UoX...
0018FC30: AC 79 25 45 D0 FC 18 00 B0 00 1A 08 00 00 00 00 .y%E............
0018FC40: 20 01 A5 03 02 00 00 00 00 00 00 00 00 00 00 00 ...............
0018FC50: 00 00 00 00 2E 00 00 00 E4 80 95 6F 00 00 00 00 ...........o....
0018FC60: 92 00 09 40 00 00 00 00 00 00 00 00 0A D7 A3 3B ...@...........;
0018FC70: B8 FC 18 00 38 75 83 6F 00 00 00 00 13 39 55 6F ....8u.o.....9Uo
0018FC80: 19 00 00 00 48 01 A7 03 3D 25 63 6F 08 79 25 45 ....H...=%co.y%E
0018FC90: 88 00 A5 03 88 00 A5 03 0D AF 0C 02 05 00 00 00 ................
0018FCA0: 48 01 A7 03 48 03 A7 03 98 00 A5 03 00 00 00 00 H...H...........
0018FCB0: 88 00 A5 03 01 00 00 00 78 FF 18 00 38 11 84 6F ........x...8..o
0018FCC0: 00 00 00 00 8B D7 62 6F D0 FC 18 00 80 6A 3C 3D ......bo.....j<=
0018FCD0: 80 6A 3C 3D 0D AF 0C 02 7C 03 63 6F 9F 49 FA 74 .j<=....|.co.I.t
0018FCE0: 00 00 00 6F 88 34 FA 74 22 12 FA 74 00 00 00 00 ...o.4.t"..t....
0018FCF0: 00 00 00 00 45 6E 67 69 6E 65 20 31 37 34 63 00 ....Engine 174c.
0018FD00: 18 BD 1B 04 9F 49 FA 74 F2 F9 38 77 63 C4 49 75 .....I.t..8wc.Iu
0018FD10: 1C 44 00 00 1C 44 00 00 28 FD 18 00 08 14 FA 74 .D...D..(......t
0018FD20: D9 F9 38 77 E2 0D 4A 75 58 41 00 00 00 00 00 00 ..8w..JuXA......
0018FD30: 88 34 FA 74 74 79 25 45 51 04 63 6F 01 00 00 00 .4.tty%EQ.co....
0018FD40: C4 98 00 6F 64 3A 5C 77 61 72 63 72 61 66 74 20 ...od:\warcraft
0018FD50: 69 69 69 5C 4C 6F 67 73 00 65 78 65 00 71 5F 00 iii\Logs.exe.q_.
0018FD60: 00 FE 18 00 A2 03 3A 77 B2 E1 39 77 78 03 3A 77 ......:w..9wx.:w
0018FD70: C2 53 B9 76 70 6B 45 00 00 00 00 6F FF FF 00 00 .S.vpkE....o....
0018FD80: 00 00 00 6F 44 00 00 00 50 FE 18 00 E2 10 98 01 ...oD...P.......
0018FD90: 00 00 00 00 98 71 5F 00 A4 FD 18 00 50 98 00 6F .....q_.....P..o


------------------------------------------------------------------------------

 

[SvnmS]

There's some edit to the banshee that causes issue.
Do what Purge said and see the result

The error log reports an object with the tooltip "Supporting caster. Can initially cast Curse, which causes enemy units to occasionally miss in combat. Can also learn Anti-magic Shell and Possession. |n|n|cffff8000FACTION:|r |cffb9ffffForsake..."

So I assume it is an edited banshee unit. I can't guarantee that this object is causing the problems, but it is worth trying to delete the banshee and see if those people still experience the crash. Does that banshee use a custom model?

Also, does the crash happen every time that person opens the map? Are they running a mac by any chance?

I work with Marshmalo on the map.
In the previous version of the map we had the same kind of crash, but it was indicating a different unit, after removing that unit, the crash didn't go, and we ended up with WC3 indicating another unit (the one based on the banshee)
We checked this banshee based unit and it doesn't seem to have anything wrong with it, we suspect the problem comes from something else.


This is one of the old crash logs :

old log

0018E7F0: 00 00 41 62 69 6C 69 74 69 65 73 5C 57 65 61 70 ..Abilities\Weap
0018E800: 6F 6E 73 5C 4C 6F 72 64 6F 66 46 6C 61 6D 65 4D ons\LordofFlameM
0018E810: 69 73 73 69 6C 65 5C 4C 6F 72 64 6F 66 46 6C 61 issile\LordofFla
0018E820: 6D 65 4D 69 73 73 69 6C 65 2E 6D 64 6C 00 00 00 meMissile.mdl...
0018E830: 00 00 75 73 6E 64 03 00 00 00 4E 61 69 73 68 61 ..usnd....Naisha
0018E840: 00 00 00 00 00 75 61 31 62 00 00 00 00 1D 00 00 .....ua1b.......
0018E850: 00 00 00 00 00 75 70 72 69 00 00 00 00 09 00 00 .....upri.......
0018E860: 00 00 00 00 00 75 70 67 72 03 00 00 00 52 30 34 .....upgr....R04
0018E870: 32 2C 52 30 30 33 2C 52 30 32 41 2C 77 61 72 33 2,R003,R02A,war3
0018E880: 00 65 78 65 00 00 00 00 00 00 75 63 75 6E 03 00 .exe......ucun..
0018E890: 00 00 41 64 65 70 74 2C 20 4D 61 73 74 65 72 00 ..Adept, Master.
0018E8A0: 00 00 00 00 75 64 61 61 03 00 00 00 00 00 00 00 ....udaa........
0018E8B0: 00 75 63 75 61 03 00 00 00 55 49 5C 57 69 64 67 .ucua....UI\Widg
0018E8C0: 65 74 73 5C 43 6F 6E 73 6F 6C 65 5C 48 75 6D 61 ets\Console\Huma
0018E8D0: 6E 5C 69 6E 66 6F 63 61 72 64 2D 73 6F 72 63 65 n\infocard-sorce
0018E8E0: 72 65 73 73 2E 62 6C 70 00 00 00 00 00 75 62 73 ress.blp.....ubs
0018E8F0: 31 02 00 00 00 1F 85 2B 3F 00 00 00 00 75 64 70 1......+?....udp
0018E900: 31 02 00 00 00 00 00 00 3F 00 00 00 00 75 64 74 1.......?....udt
0018E910: 79 03 00 00 00 68 65 72 6F 00 00 00 00 00 75 62 y....hero.....ub
0018E920: 6C 64 00 00 00 00 0E 00 00 00 00 00 00 00 75 6C ld............ul
0018E930: 75 6D 00 00 00 00 00 00 00 00 00 00 00 00 75 67 um............ug
0018E940: 6F 6C 00 00 00 00 37 00 00 00 00 00 00 00 75 62 ol....7.......ub
0018E950: 73 32 02 00 00 00 1F 85 2B 3F 00 00 00 00 75 64 s2......+?....ud
0018E960: 70 32 02 00 00 00 00 00 00 3F 00 00 00 00 75 61 p2.......?....ua
0018E970: 32 74 03 00 00 00 63 68 61 6F 73 00 00 00 00 00 2t....chaos.....
0018E980: 65 3A 5C 67 72 79 5C 77 61 72 63 72 61 66 74 20 e:\gry\warcraft
0018E990: 69 69 69 5C 77 61 72 33 2E 65 78 65 00 00 00 00 iii\war3.exe....
0018E9A0: 75 61 32 64 00 00 00 00 01 00 00 00 00 00 00 00 ua2d............

We were able to identify the unit by the upgrades "R042", "R02A" and "R003" and the missile model it uses (there was only one match)
After removing this unit, we started having the new crash log mentionned by Marshmalo in the first post.

Note that these crashes don't happen everytime, they happen randomly, a single person can play a game normally, and crash on the next one.

And thanks for your help !

 

[Daffa]

Perhaps it's something from the triggers.
Disables all trigger and see if random crashes occurs, these kind of crashes are the most tedious ones to fix actually.

 

[SvnmS]

Perhaps it's something from the triggers.
Disables all trigger and see if random crashes occurs, these kind of crashes are the most tedious ones to fix actually.

Thanks for your help but can triggers cause loading screen crashes ? I'm pretty sure they don't considering we have no triggers that fire at map initialization.

And the map isn't playable without the triggers so we can't release a version and ask people to test it, if it was a crash that happens everytime, one can remove the triggers and test, but since it happens randomly, we can't really know if it got fixed :/

 

[PurgeandFire]

I think someone had an issue with upgrades crashing their map in the past. So if you identified those R042, R02A, and R003 upgrades, then you may want to consider removing those instead.

Fang also covered a common issue: are all your testers using video settings on high?

The only way to debug such crashes is exhaustively testing. It'll be frustrating, but it'll lead you closer to the issue. First you would delete all triggers, and test until you get the crash. Next you would delete all imports, and test until you get the crash. Finally, delete all custom objects and test until you get the crash (obviously this would all be done on a backup of the map).

Crashes can happen for many reasons, so it is difficult to tell the exact reason without having access to the map.

 

[SvnmS]

I think someone had an issue with upgrades crashing their map in the past. So if you identified those R042, R02A, and R003 upgrades, then you may want to consider removing those instead.

Fang also covered a common issue: are all your testers using video settings on high?

The community didn't change, the crashes didn't happen in the previous versions, and then it started happening randomly to everyone, so I doubt everyone just decided to set their graphics to medium/low in the same time.

The upgrades (and a few suspect units/triggers/abilities) were removed for a test version that has been released, we'll see how that goes.

The only way to debug such crashes is exhaustively testing. It'll be frustrating, but it'll lead you closer to the issue. First you would delete all triggers, and test until you get the crash. Next you would delete all imports, and test until you get the crash. Finally, delete all custom objects and test until you get the crash (obviously this would all be done on a backup of the map).

Crashes can happen for many reasons, so it is difficult to tell the exact reason without having access to the map.

Exhaustive research will be quite a pain, the map is huge.
But we'll soon have no choice but to do as you said, we just hoped that someone had the same issue and resolved it.

Thanks for your input !