- Joined
- Jul 1, 2007
- Messages
- 6,677
This thread has two purposes: to whine about Activision/Blizzard's terrible support, and to warn WoW players about this hack that seems to be happening to a lot of people.
My account recently got hacked, characters deleted and items sold (the usual, I watched it happen on armory). I got an email from Blizzard saying that my account has been temporarily locked because keyloggers were detected on my computer. I updated my antivirus and, sure enough, there were 3 of them which I got rid of. Now when I try to log in, it asks me for an authenticator code, although I didn't actually purchase an authenticator.
So this hack that seems to be going around (I googled it and it came up a bunch of times on various forums, and I've also seen people bitching about it on 4chan *inb4 lol hurrdurr 4chan*). I guess it must be transferred by keylogger; I'm not sure how we get the keylogger though, because I haven't really downloaded anything suspicious recently, or even gone on any WoW-related sites. The really odd thing is that the hacker actually attempted a paid character transfer (which was blocked by Blizzard) and must have also purchased the authenticator they used to steal my account.
Anyways, I sent an email to Blizzard support that said something like what I wrote above, but it's been 3 days and still no response. I also called their billing/account support number, but apparently their hold queue has been full for the past 3 days. Rage @ Blizzard for having shitty support, seriously. I know it's gonna be a long haul getting my account back, too, because of the stupid authenticator hack. How the fuck am I supposed to verify that it's my account if the person who bought an authenticator is the hacker?!
Next thing you know, they'll be like "We can fully restore your account, but only if you prepurchase Cataclysm, pay 15 dollars, and an additional $6.50 for a new authenticator."
My account recently got hacked, characters deleted and items sold (the usual, I watched it happen on armory). I got an email from Blizzard saying that my account has been temporarily locked because keyloggers were detected on my computer. I updated my antivirus and, sure enough, there were 3 of them which I got rid of. Now when I try to log in, it asks me for an authenticator code, although I didn't actually purchase an authenticator.
So this hack that seems to be going around (I googled it and it came up a bunch of times on various forums, and I've also seen people bitching about it on 4chan *inb4 lol hurrdurr 4chan*). I guess it must be transferred by keylogger; I'm not sure how we get the keylogger though, because I haven't really downloaded anything suspicious recently, or even gone on any WoW-related sites. The really odd thing is that the hacker actually attempted a paid character transfer (which was blocked by Blizzard) and must have also purchased the authenticator they used to steal my account.
Anyways, I sent an email to Blizzard support that said something like what I wrote above, but it's been 3 days and still no response. I also called their billing/account support number, but apparently their hold queue has been full for the past 3 days. Rage @ Blizzard for having shitty support, seriously. I know it's gonna be a long haul getting my account back, too, because of the stupid authenticator hack. How the fuck am I supposed to verify that it's my account if the person who bought an authenticator is the hacker?!
Next thing you know, they'll be like "We can fully restore your account, but only if you prepurchase Cataclysm, pay 15 dollars, and an additional $6.50 for a new authenticator."
