isn't Kam the only channel though? why not just tell Kam to fix everything? Even the leader of Blizzard Qwik says on twitter that the best way to deal with these things is to submit them through the official channel -- which isn't Kam.
The official channel is, in my experience, something that would probably rarely work. That's probably why a good leader would want you to use it --
it makes you go away.
Talking to Kam is what works. Kam is basically our savior. I reported crash cases in this game engine to the general discussion forums in 2016 that still aren't fixed. But, things that I reported to Kam in 2019
are fixed.
Although, to Blizzard's credit, they did delete the old general discussion forum from prior to Reforged in 2018-2019 or so, so it's not as if I could easily link you a post about the bug I have in mind. I'd guess we could probably find it on the Wayback Machine if we tried really hard, though.
You make this sound so easy... So far the only bug that got an official reply on the PTR discussion forums that I've seen was the one I posted about the issue that breaks all the fancy HD custom mods:
Yes, this is a very important issue for existing maps! It also breaks if you import OFFICIAL pkb assets from 1.32 to 1.33. This is bound to crash many maps!
us.forums.blizzard.com
And to be honest, like, this is probably not the bug that Blizzard should focus on the most because it's one of the least likely that they would be able to fix. Even though I think some of the most prominent Reforged mods (ReReforged, Chronicles of the Second War, etc) may be hit hard by this bug and have wealthy leadership behind them who knows how to raise a stink about it. But, despite that, the underlying licensed software "PopcornFX" that Blizzard bought to build Reforged is something Blizzard does not even control. That library is apparently written in such a way that it is not backwards compatible to old version(s), unlike Warcraft III that tries to be backwards compatible with old maps and old assets when new patches come out. These are ideologies that are just fundamentally clashing with each other. It's not really a matter of having technical knowledge; there are a lot of people with the knowledge, but they are not allowed to fix it.
The biggest problem with Warcraft 3 is the society governance issue that the only people allowed to update it are the ones chosen by a financially motivated corporation. It doesn't matter how much you care and it doesn't matter how much technical knowledge you have -- there are things you are not allowed to do, and therefore not allowed to fix.