Please post in chat the problem you have when asking for help. People do eventually service/look at the chat, although it might be an hour or so before they respond.
Better yet would be to make a forum topic about it and link to it in chat. That way people can respond to your question quickly if available, or submit a reply to the topic when they become available. There is also a dischord chat that may or may not be more populated than the normal chat, I do not know as I do not have dischord.
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